Terms and Conditions of Service

Onir Health operates a telehealth platform connecting patients with licensed healthcare providers for evaluation, diagnosis, and treatment of alcohol use disorder (AUD) using evidence-based approaches including The Sinclair Method (TSM) and naltrexone pharmacotherapy. Services include:

• Online intake and health assessment.
• Consultations with licensed physicians via Beluga Health.
• Prescription fulfillment through licensed pharmacy partners.
• Ongoing care coordination and patient support.
• Secure patient messaging.

Onir Health is a healthcare services platform — actual medical care, diagnosis, and prescribing is performed by independent licensed physicians through Beluga Health.

• Must be 18 or older.
• U.S. resident in any of the 50 states.
• Legal capacity to enter a binding agreement.
• Must complete identity verification.
• Not prohibited from receiving services under applicable law.

Services are available in all 50 U.S. states.

By using our services you consent to:

• Use of electronic communications without an in-person encounter.
• Understanding that internet transmissions carry interception risk.
• Possibility that a provider may determine an in-person visit is necessary.
• Your right to withdraw consent at any time.
• Authorization for Beluga Health physicians to review history, consult, and prescribe.
• Obligation to provide accurate and complete health information.

Before each renewal, Onir asks you to complete a short check-in for your follow-up visit with your clinician. If you do not respond in a timely manner, you consent to Onir submitting the follow-up visit on your behalf, using default answers for any questions you did not answer. Your clinician is told which answers are defaults. You remain responsible for telling Onir or your clinician about any change in your health, medications, or side effects, and you can update your answers or cancel at any time before your renewal.

If you are experiencing a mental health crisis or thoughts of suicide or self-harm, contact the 988 Suicide and Crisis Lifeline by calling or texting 988.

Federal and state law requires identity verification before telehealth services and prescription dispensing. You must complete our process, which may include government-issued ID and knowledge-based authentication. Failure to complete verification will result in denial or termination of services.

Prescriptions are fulfilled by InnovaHealth, LLC d/b/a InnovaScript, our licensed mail-order pharmacy partner under a Mail Order Services Agreement dated June 22, 2026. Do not share, sell, or transfer prescription medications.

• Provide accurate registration information.
• Maintain the confidentiality of your credentials.
• You are responsible for all account activity.
• Notify support@onirhealth.com immediately if unauthorized access is suspected.

The clinical review is $19.99. If you move forward through the medical assessment and submit, the system is automated, and because it's a prescription medication, we cannot cancel it. If approved, the subscription is $99 a month, billed every 3 months for $297.

Stripe is our primary payment processor. ZenPayments (powered by Authorize.net) is available as a backup processor. Both are PCI-DSS compliant. You authorize charges to your payment method on file. Failed payment may result in service suspension.

Subscriptions renew automatically unless cancelled before the renewal date. Advance notice will be provided for price changes.

By submitting the medical assessment, you agree that if approved you will be charged $297 for your 90-day supply. Because our system is automated and the order is for a prescription medication, once the assessment is submitted it cannot be stopped, and no order can be refunded or returned given the prescription nature of the product. Fees are generally non-refundable. Access continues through the end of the paid period after cancellation. The $19.99 clinician review fee is refunded in full only when a licensed clinician reviews your completed health questions and does not approve you for the program. If the questions are not completed, or the program payment cannot be authorized so the review cannot take place, the review has not been declined and the fee is not refundable. Pharmacy fees are governed by pharmacy policy; prescription medications cannot be returned.

You can easily cancel your account at any time by updating your subscription settings in the dashboard with the same email and password you used to order. If you forget your email and password, you can click forgot password on https://onirhealth.com/dashboard. You may also cancel by emailing support@onirhealth.com. Cancellation takes effect at the end of the current billing period. Medical records are retained as required by law.

Do not:

• Provide false health information.
• Use services unlawfully.
• Obtain prescriptions by fraud.
• Share account credentials.
• Reverse engineer the platform.
• Use bots or scrapers.
• Harass or abuse any Onir Health employee or clinician.

You agree to defend, indemnify, and hold harmless Onir Health, Beluga Health, InnovaHealth LLC d/b/a InnovaScript, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, costs, and expenses (including attorneys' fees) arising from: your breach of these Terms; use of services in violation of law; provision of false health information; or infringement of any third-party right.

Contact support@onirhealth.com first; allow a 30-day resolution attempt before formal filing.

Either party may seek emergency injunctive relief in court. IP claims may be brought in court.

Governed by the laws of the State of Florida. Disputes not subject to arbitration: exclusive jurisdiction in state and federal courts in Hillsborough County, Florida.

We may modify these Terms at any time. Material changes will be posted with a new effective date and/or direct notice. Continued use constitutes acceptance.

We may suspend or terminate your account at any time with notice. Sections 13–17 and accrued obligations survive termination.

• Entire Agreement (with Privacy Policy).
• Severability.
• No waiver by failure to enforce.
• No assignment without consent.
• Force majeure.
• Notices to you via account email.
• Notices to us at support@onirhealth.com.

Onir Health, LLC — Legal
103 Southern Oaks Dr, Plant City, FL 33563
support@onirhealth.com · www.onirhealth.com